Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience by J

Description: FREE SHIPPING UK WIDE Chocolates on the Pillow Aren't Enough by Jonathan M. Tisch, Karl Weber Today, leaders of all stripes--whether theyre in business, government, or non-profit--must find a way to improve the performance of their respective organizations. One fact usually overlooked by leaders who go through this process is that a customers experience can, and often does, influence their decision. FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description Praise for Chocolates on the Pillow Arent Enough "Jonathan recognizes that in todays Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customers experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, its true--chocolates on the pillow are not enough. A great read!" —David Neeleman, founder and CEO, JetBlue Airways Corporation "If you dont work for your customer, youre not doing your job. Who better to turn to for lessons in great customer experiences than Jonathan Tisch? He has long been one of the most respected leaders in travel and hospitality, and when it comes to treating all customers like guests, to put it simply, he gets it. And then some." —Millard S. Drexler, Chairman and CEO, J. Crew Group "What brings customers back to my restaurants? Why do viewers watch my TV show? Its more than Bam! Its delivering a kicked-up customer experience. Tisch is the guy who knows how to do this best. His book gives the inside scoop on how to excite your customers and bring em back for more." —Emeril Lagasse "Attention to detail, passion, and dedication are a few of the things that made me successful as an athlete. Jonathan knows that by doing the same in business, you maximize the customers experience and outscore the competition." —Tiki Barber Back Cover Praise for Chocolates on the Pillow Arent Enough "If you dont work for your customer, youre not doing your job. Who better to turn to for lessons in great customer experiences than Jonathan Tisch? He has long been one of the most respected leaders in travel and hospitality, and when it comes to treating all customers like guests, to put it simply, he gets it. And then some."--Millard S. Drexler, Chairman and CEO, J. Crew Group "What brings customers back to my restaurants? Why do viewers watch my TV show? Its more than Bam! Its delivering a kicked-up customer experience. Tisch is the guy who knows how to do this best. His book gives the inside scoop on how to excite your customers and bring em back for more."--Emeril Lagasse "Attention to detail, passion, and dedication are a few of the things that made me successful as an athlete. Jonathan knows that by doing the same in business, you maximize the customers experience and outscore the competition."--Tiki Barber "Jonathan recognizes that in todays Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customers experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience from start to finish, well, its true--chocolates on the pillow are not enough. A great read!"--David Neeleman, founder and former CEO, JetBlue Airways Corporation Flap Praise for Chocolates on the Pillow Arent Enough "If you dont work for your customer, youre not doing your job. Who better to turn to for lessons in great customer experiences than Jonathan Tisch? He has long been one of the most respected leaders in travel and hospitality, and when it comes to treating all customers like guests, to put it simply, he gets it. And then some."--Millard S. Drexler, Chairman and CEO, J. Crew Group "What brings customers back to my restaurants? Why do viewers watch my TV show? Its more than Bam! Its delivering a kicked-up customer experience. Tisch is the guy who knows how to do this best. His book gives the inside scoop on how to excite your customers and bring em back for more."--Emeril Lagasse "Attention to detail, passion, and dedication are a few of the things that made me successful as an athlete. Jonathan knows that by doing the same in business, you maximize the customers experience and outscore the competition."--Tiki Barber "Jonathan recognizes that in todays Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customers experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience from start to finish, well, its true--chocolates on the pillow are not enough. A great read!"--David Neeleman, founder and former CEO, JetBlue Airways Corporation Author Biography Jonathan M. Tisch is Chairman and CEO of Loews Hotels. Recognized as a preeminent leader of the nations travel and tourism industry, Tisch is also Chairman of the Travel Business Roundtable and NYC & Company, the citys official tourism marketing organization. In 2005, he became the host of Open Exchange: Beyond the Boardroom with Jonathan Tisch, a fourteen-episode series of one-on-one interviews with Americas preeminent CEOs and business luminaries. Tisch is also coauthor of the bestseller The Power of We (Wiley). Karl Weber is a freelance writer specializing in business and current affairs. He is coauthor, with Jonathan Tisch, of the bestseller The Power of We. Weber collaborated withAndrew W. Savitz on The Triple Bottom Line (Jossey-Bass, an imprint of Wiley), a book examining the issues surrounding sustainable business management. Table of Contents Acknowledgments. Introduction: The Hoteliers Secret. PART ONE. THE PROBLEM AND THE SOLUTION. 1. What Happened to My Customers? 2. Engineering the Total Customer Experience. PART TWO. REIMAGINING THE CUSTOMER EXPERIENCE. 3. Reimagining the Sale: Creating Customers Who are Happy to Buy. 4. The Hospitable Organization: Turning Customers into Guests. 5. Home Away from Home: The Art of Welcoming Customers. 6. Haven Wanted: Providing Security in an Unsafe World. 7. Open-Door Policy: The Challenge of Transparency. 8. One Size Does Not Fit All: The New Art of Customization. 9. Let Me Introduce You: Customer Communities in an Interactive World. 10. High-Tech Goes High-Touch: Using the Internet to Go Global and Go Local. 11. Everyone Is Welcome: The Challenges of Customer Diversity. 12. Your Best, and a Little Bit More: Offering Something Extra to Your Customers. Afterword: A Challenge That Never Ends. Endnotes. Index. Long Description Praise for Chocolates on the Pillow Arent Enough "If you dont work for your customer, youre not doing your job. Who better to turn to for lessons in great customer experiences than Jonathan Tisch? He has long been one of the most respected leaders in travel and hospitality, and when it comes to treating all customers like guests, to put it simply, he gets it. And then some." Millard S. Drexler, Chairman and CEO, J. Crew Group "What brings customers back to my restaurants? Why do viewers watch my TV show? Its more than Bam! Its delivering a kicked-up customer experience. Tisch is the guy who knows how to do this best. His book gives the inside scoop on how to excite your customers and bring em back for more." Emeril Lagasse "Attention to detail, passion, and dedication are a few of the things that made me successful as an athlete. Jonathan knows that by doing the same in business, you maximize the customers experience and outscore the competition." Tiki Barber "Jonathan recognizes that in todays Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customers experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience from start to finish, well, its true chocolates on the pillow are not enough. A great read!" David Neeleman, founder and former CEO, JetBlue Airways Corporation Details ISBN0470404639 Author Karl Weber Short Title CHOCOLATES ON THE PILLOW ARENT Language English ISBN-10 0470404639 ISBN-13 9780470404638 Media Book Format Paperback Illustrations Yes Year 2009 Residence US Edition 1st Subtitle Reinventing The Customer Experience Imprint John Wiley & Sons Inc Place of Publication New York Country of Publication United States UK Release Date 2009-03-20 AU Release Date 2009-03-01 NZ Release Date 2009-03-01 Pages 272 Publisher John Wiley & Sons Inc Publication Date 2009-03-20 Alternative 9780470043554 DEWEY 658.812 Audience Professional & Vocational US Release Date 2009-03-20 We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! 30 DAY RETURN POLICY No questions asked, 30 day returns! 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