Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience by J

Description: Chocolates on the Pillow Aren't Enough by Jonathan M. Tisch, Karl Weber Estimated delivery 3-12 business days Format Paperback Condition Brand New Description Today, leaders of all stripes--whether theyre in business, government, or non-profit--must find a way to improve the performance of their respective organizations. One fact usually overlooked by leaders who go through this process is that a customers experience can, and often does, influence their decision. Publisher Description Praise for Chocolates on the Pillow Arent Enough "Jonathan recognizes that in todays Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customers experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, its true--chocolates on the pillow are not enough. A great read!" —David Neeleman, founder and CEO, JetBlue Airways Corporation "If you dont work for your customer, youre not doing your job. Who better to turn to for lessons in great customer experiences than Jonathan Tisch? He has long been one of the most respected leaders in travel and hospitality, and when it comes to treating all customers like guests, to put it simply, he gets it. And then some." —Millard S. Drexler, Chairman and CEO, J. Crew Group "What brings customers back to my restaurants? Why do viewers watch my TV show? Its more than Bam! Its delivering a kicked-up customer experience. Tisch is the guy who knows how to do this best. His book gives the inside scoop on how to excite your customers and bring em back for more." —Emeril Lagasse "Attention to detail, passion, and dedication are a few of the things that made me successful as an athlete. Jonathan knows that by doing the same in business, you maximize the customers experience and outscore the competition." —Tiki Barber Author Biography Jonathan M. Tisch is Chairman and CEO of Loews Hotels. Recognized as a preeminent leader of the nations travel and tourism industry, Tisch is also Chairman of the Travel Business Roundtable and NYC & Company, the citys official tourism marketing organization. In 2005, he became the host of Open Exchange: Beyond the Boardroom with Jonathan Tisch, a fourteen-episode series of one-on-one interviews with Americas preeminent CEOs and business luminaries. Tisch is also coauthor of the bestseller The Power of We (Wiley). Karl Weber is a freelance writer specializing in business and current affairs. He is coauthor, with Jonathan Tisch, of the bestseller The Power of We. Weber collaborated withAndrew W. Savitz on The Triple Bottom Line (Jossey-Bass, an imprint of Wiley), a book examining the issues surrounding sustainable business management. Details ISBN 0470404639 ISBN-13 9780470404638 Title Chocolates on the Pillow Aren't Enough Author Jonathan M. Tisch, Karl Weber Format Paperback Year 2009 Pages 272 Edition 1st Publisher John Wiley & Sons Inc GE_Item_ID:16019164; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

Price: 18.09 USD

Location: Fairfield, Ohio

End Time: 2024-12-06T04:03:29.000Z

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