Description: "Chocolates on the Pillow Aren't Enough" by Jonathan M. Tisch delves into the transformation of customer service in the hospitality industry, highlighting the need for innovative and personalized guest experiences. Tisch, the chairman and CEO of Loews Hotels, argues that traditional amenities like chocolates on pillows are outdated and insufficient in today's competitive market. He emphasizes that creating memorable, tailored experiences is key to fostering customer loyalty and satisfaction. Through a mix of personal anecdotes, industry insights, and practical advice, Tisch illustrates how businesses can stand out by deeply understanding customer needs, exceeding expectations, and building a strong service-oriented culture. By focusing on authenticity, emotional connections, and exceptional service, Tisch provides a roadmap for companies to thrive in an era where customer expectations are higher than ever.
Price: 8.99 USD
Location: Saint Johnsville, New York
End Time: 2024-10-18T01:40:10.000Z
Shipping Cost: 4.63 USD
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Item Specifics
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
Type: Book
Era: 2000s
Ex Libris: No
Narrative Type: Nonfiction
Personalized: No
Features: Dust Jacket
Original Language: English
Country/Region of Manufacture: United States
Intended Audience: Young Adults, Adults
Inscribed: No
Edition: First Edition
Book Title: Chocolates on the Pillow Aren't Enough : Reinventing the Customer Experience
Number of Pages: 272 Pages
Language: English
Publisher: Wiley & Sons, Incorporated, John
Item Height: 1 in
Topic: Customer Relations, Industries / Hospitality, Travel & Tourism
Publication Year: 2007
Illustrator: Yes
Genre: Business & Economics
Item Weight: 16.4 Oz
Item Length: 9.3 in
Author: Jonathan M. Tisch
Item Width: 6.3 in
Format: Hardcover
