Description: Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. Retail price comparisons: On sale here @ 9.99 plus free shippingAmazon.com @ $14.19 Target @ $14.19 Bulk Bookstore @ $10.61
Price: 9.99 USD
Location: Charlotte, North Carolina
End Time: 2024-11-29T21:46:57.000Z
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Item Specifics
All returns accepted: ReturnsNotAccepted
Edition: Revised Edition
Book Title: Be Our Guest-Revised and Updated Edition : Perfecting the Art of Customer Service
Item Length: 9.3in
Item Height: 0.8in
Item Width: 6.2in
Author: The Disney Institute
Format: Hardcover
Language: English
Topic: Customer Relations, Motivational, Special Interest / Amusement & Theme Parks, Management
Publisher: Disney Publishing Worldwide
Publication Year: 2011
Genre: Travel, Business & Economics
Item Weight: 15.7 Oz
Number of Pages: 224 Pages
