Description: International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms.Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals.Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognizing that “every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners.”
Price: 11.99 USD
Location: Jacksonville, Florida
End Time: 2024-11-23T14:05:20.000Z
Shipping Cost: 0 USD
Product Images
Item Specifics
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
Return policy details:
EAN: 9780684834313
ISBN: 9780684834313
Book Title: Managing the Professional Service Firm
Item Length: 9.2in.
Item Height: 1in.
Item Width: 6.1in.
Author: David H. Maister
Format: Trade Paperback
Language: English
Topic: Leadership, Industries / Service, Management, Strategic Planning
Publisher: Free Press
Publication Year: 1997
Genre: Business & Economics
Item Weight: 13.5 Oz
Number of Pages: 384 Pages
